Great, you have chosen your software solution and the solution provider! Now what?

The most important part of any implementation is the Project Kick Off Workshop.  This will define who will be part of the project team from both your organisation and the solution provider, and allocate resources who have a responsibility to ensure successful delivery of the solution from start to finish.

In larger organisations, a Steering Committee is set up to make sure the management of the project adheres to the requirements and have the power to make decisions, and to define and agree what is to be delivered and by when.  I will discuss successful projects as a separate topic.

software implementation

Typical implementation cycle:

  • Planning
  • Scope – requirement
  • Workshops
  • Design
  • Integration
  • Data Modelling
  • Data Cleaning
  • Data Migration
  • Deployment
  • Acceptance
  • Training
  • Implementation
    • Pilot
    • Rollout

The next most important part of a successful solution delivery is the workshops.  These provide for a thorough understanding of the functional modules, and what you can expect out of the software product and solution you have purchased.

These carefully define the business processes and highlight areas where you may be required to change your business processes or request specific development within the product.

Most solution providers cannot provide you with a firm pricing for the implementation until this has been completed, especially where unknown development, reports, or integration are involved, so it is important to allow a further percentage of the costs provided to cater for these requirements. Your solution provider should be able to assist you with this.

Workshops are designed to go through the solution modules in fine detail and it is important to have the correct resources such as:

  • End users
  • Managers
  • A person who can make decisions as to what process will be followed and where changes are required, whether these be business processes or development

These sessions are usually split in accordance with business processes and functional modules. Often, not all the same resources are required to attend all sessions i.e.:

  • Financials (general ledger, debtors, creditors)
  • Merchandising (order processing, stock management, planning)
  • Distribution
  • Warehousing
  • In-store management
  • Point of Sale

We welcome your interest in our solution offering and invite you to contact us for a free demonstration and one-day workshop to provide you with further insight into our services.

To engage with End2End please contact:  Sonja Leoncini on

For more information on our product offering visit